Terms of service

Terms of Service

Last Updated: January 24, 2026

Welcome to isiGude ("we," "us," "our"). These Terms of Service govern your use of our website www.isigude.com and the purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

1. Eligibility

You must be at least 18 years of age to use our website and purchase products. By using our website, you represent and warrant that you are of legal age to form a binding contract.

2. Products and Services

isiGude offers dietary supplements, nutraceuticals, skincare products, wellness tools, and related health and beauty products. All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

Product Information

While we strive to provide accurate product descriptions, images, and information, we do not warrant that product descriptions, images, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. Colors and details in product images may vary from actual products.

3. Orders and Payment

Placing Orders

When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment

We accept major credit cards, debit cards, and other payment methods displayed at checkout. By providing payment information, you represent and warrant that:

You are legally authorized to use the payment method provided
The information you provide is true, accurate, and complete
Charges incurred will be honored by your financial institution

All prices are in USD and include applicable taxes where required by law. You are responsible for any additional taxes, duties, or customs fees that may apply to your order.

Order Confirmation

Once your payment is processed, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order. Order acceptance occurs when products ship or become available for pickup.

4. Product Disclaimers

Dietary Supplements and Health Products

IMPORTANT: The statements made regarding our dietary supplement products have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.

Our dietary supplements and health products are intended to support general wellness and are not substitutes for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before:

Starting any new dietary supplement
Making changes to your diet or exercise routine
If you are pregnant, nursing, taking medication, or have a medical condition

Product Use

By purchasing our products, you acknowledge that:

Results may vary from person to person
You assume all risks associated with using our products
You will follow all product instructions and warnings
You will discontinue use and consult a healthcare provider if you experience adverse reactions

5. Shipping and Delivery

Shipping methods, costs, and estimated delivery times are provided at checkout. We work with multiple fulfillment partners to process and ship your orders.

Risk of Loss: All items purchased from isiGude are made pursuant to a shipment contract. Risk of loss and title for products pass to you upon delivery to the carrier.

Delivery Issues: We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control. If your tracking shows the package as delivered but you have not received it, you must file a claim with the shipping carrier.

6. Returns and Refunds

Our return and refund policies vary depending on the product type and supplier. Please see our detailed Refund and Return Policy page for complete information.

In general:

Unopened, unused supplements may be returned within 14 days of delivery
Opened or used supplements cannot be returned for health and safety reasons
Damaged or defective items must be reported within 30 days
Custom or personalized items cannot be returned
You are responsible for return shipping costs unless the item is defective

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of isiGude or our content suppliers and is protected by U.S. and international copyright and trademark laws.

You may not:

Copy, reproduce, or distribute any content from our website without permission
Use our trademarks, logos, or brand names without authorization
Modify or create derivative works from our website content
Use automated systems to access or scrape our website

8. User Conduct

When using our website, you agree not to:

Violate any applicable laws or regulations
Infringe on the intellectual property rights of others
Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our website
Engage in fraudulent activity or misrepresent your identity
Harass, threaten, or harm others

We reserve the right to suspend or terminate your access to our website for violating these terms.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, products, services, or privacy practices of third-party websites. Your use of third-party websites is at your own risk.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

isiGude and its officers, directors, employees, agents, and suppliers shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages resulting from your use or inability to use our products or website
Damages resulting from product use, even if we have been advised of the possibility of such damages

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR PRODUCTS OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

12. Disclaimer of Warranties

OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We disclaim all warranties, including:

Warranties of merchantability, fitness for a particular purpose, and non-infringement
That our website will be uninterrupted, secure, or error-free
That our products will meet your specific requirements
That product results will be consistent for all users

We make no guarantees regarding the accuracy, reliability, or completeness of product information on our website.

13. Indemnification

You agree to indemnify, defend, and hold harmless isiGude and its officers, directors, employees, agents, and suppliers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your violation of these Terms of Service
Your violation of any rights of another person or entity
Your use or misuse of our products or website
Any content you submit to our website

14. Dispute Resolution

Governing Law

These Terms of Service are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

Arbitration Agreement

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms of Service or your use of our products or website shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

You agree to waive your right to a jury trial and to participate in a class action lawsuit.

The arbitration will take place in Tampa, Florida, unless both parties agree otherwise. The arbitrator's decision will be final and binding. Judgment on the arbitration award may be entered in any court with jurisdiction.

Exceptions: You may bring claims in small claims court if they qualify. Either party may seek injunctive relief in court to prevent infringement of intellectual property rights.

15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

We encourage you to review these Terms of Service periodically.

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the entire agreement between you and isiGude regarding your use of our website and purchase of our products.